At Sorry Bro, we believe in building trust by ensuring a smooth and transparent return experience. We understand that sometimes a product might not meet expectations, arrive damaged, or differ from what you ordered. Our return policy is designed to be fair while also preventing misuse.

✅ When Can You Return a Product?

You can return a product if:

• The item is damaged or defective on arrival

• The product is significantly different from the one you ordered

• The shipment is incomplete, missing items, accessories, or freebies

• The package or item is received in broken condition

In such cases, we will accept your return request, provided it meets the conditions outlined below.

📅 Return Window

• All return requests must be initiated within 7 days of receiving the product.

• Requests made after this 7-day period will not be accepted under any circumstances.

📦 Conditions for Return or Exchange

To qualify for a return, the following conditions must be strictly followed:

1. Product Must Be Unused
   The product must be in unused condition. Any sign of usage, wear, or modification will make the product ineligible for return.

2. Original Packaging and Essentials
   You must return the product with the following:

   • Original box or packaging

   • Product tags and labels

   • Invoice and barcodes

   • User manuals and warranty cards (if any)

   • Accessories, freebies, or promotional items received with the product

   ⚠️ If these items are missing, our delivery partner may refuse pickup, and the return will be rejected.

3. Secure Packaging
   Returned items must be packed securely and adequately to prevent any damage during the return transit. Poor packaging may lead to damage, and we will not accept such returns.

4. Verification Process
   All returned items will be subjected to a strict quality inspection upon arrival at our warehouse. We will verify the claim before approving a refund or exchange.

5. Manufacturer Policies
   If your product comes under a third-party manufacturer's warranty or return policy, then the same will apply. In such cases, our team will guide you accordingly.

🚫 Non-Returnable Items

The following items are non-returnable unless they are damaged or defective on arrival:

• All Electronic and Solar Products priced under ₹699

• Customized Products (e.g., printed T-shirts, mugs, cushions, clocks) — unless received damaged

❗Important:

If you receive a damaged or defective item, you must provide proper photo and video proof clearly showing the issue at the time of unboxing.

⚠️ Tampered Evidence Will Be Rejected

We take return fraud seriously. Please note:

• If the submitted video or images appear edited, cropped, filtered, or incomplete, we will reject the return immediately.

• Unboxing video must clearly show the product in the original packaging being opened.

• No proof = No return.

🔄 Return Request Procedure

To initiate a return:

1. Go to our website www.sorrybro.in or app.

2. Navigate to My Orders and click Request Return.

3. Submit your reason, along with clear photos and a video (especially for damage-related issues).

4. Our team will review your request within 4 to 7 business days.

5. Once approved, you’ll be notified, and pickup will be arranged.

🚚 Pickup & Logistics

• Pickup will be arranged by our trusted delivery partners.

• You’ll be informed via email, SMS, or app notification.

• If the pickup attempt fails 3 times, your return request will be automatically canceled.

• Ensure the product is ready for pickup with all necessary items included.

📢 Important Notes

• Returns that do not meet the above conditions will be returned to you at your own cost.

• We are not responsible for delays or loss during self-ship returns if initiated without authorization.

• Refunds will be processed only after successful inspection of the returned product.

📞 Need Help?

If you need assistance with your return: